Guest reviews

Recommendations
106
Staff
4.53 / 5
Room
4.24 / 5
Cleanliness
4.37 / 5
Meal
4.34 / 5
 
 
5.0
ua  Ирина 2017-10-16 12:46:46 RECOMMENDED
Staff: 5.0/5 Room: 5.3/5 Cleanliness: 5.0/5 Meal: 5.0/5
3.3
us  arthur 2017-10-03 08:51:49 RECOMMENDED
Staff: 3.2/5 Room: 3.3/5 Cleanliness: 3.3/5 Meal: 3.2/5
 
Guest review:
There seems to be much confusion with some of the employees about your services and your packages you see on the internet. For the "Tasty Weekend" package which we bought the internet showed tickets to the art gallery. The reception desk said that they had NONE and did nothing to try to obtain them! Nor did they offer anything else in return. We were each given a "coffee and dessert coupon" -- then were asked to pay for the second coupon after use, even though I had asked TWICE if it was good BEFORE using it ! I was quite embarrased. Breakfast is acceptable since it is included....but have had better at other Premier Hotels. Room prices were actually LESS by a few dollars on "some" internet sites?? and they even showed more types of rooms as being available then did the Premier website??
4.3
us  Jutta 2017-09-27 00:04:36 RECOMMENDED
Staff: 4.4/5 Room: 4.3/5 Cleanliness: 4.3/5 Meal: 4.0/5
 
Guest review:
Fried eggs should be kept warm.
5.0
ch  Nasser 2017-09-26 12:11:36 RECOMMENDED
Staff: 5.0/5 Room: 5.3/5 Cleanliness: 5.0/5 Meal: 5.0/5
4.1
it  CHIARA 2017-09-25 20:51:42 RECOMMENDED
Staff: 4.0/5 Room: 4.3/5 Cleanliness: 4.0/5 Meal: 4.2/5
 
Guest review:
too long to wait for the food at night I paid a night more and it has been impossible to have it back
3.4
ch  Maria Raffaella 2017-09-25 20:36:55 RECOMMENDED
Staff: 3.4/5 Room: 3.7/5 Cleanliness: 3.0/5 Meal: 3.2/5
 
Guest review:
Get a more friendly and smiling staff with a better English.
3.8
ca  Tasleem 2017-09-25 17:23:48 RECOMMENDED
Staff: 3.4/5 Room: 4.7/5 Cleanliness: 4.3/5 Meal: 3.8/5
 
Guest review:
Checkout was problematic - I had paid for the restaurant by credit card, and the front desk made me pay again by cash. also the restaurant staff were very rude every time I went in. But the food was excellent.
4.2
be  Natalie 2017-09-24 12:03:19  
Staff: 3.8/5 Room: 4.7/5 Cleanliness: 4.3/5 Meal: 4.2/5
4.4
nl  Alexis 2017-09-23 16:37:53 RECOMMENDED
Staff: 4.4/5 Room: 4.3/5 Cleanliness: 4.3/5 Meal: 4.2/5
 
Guest review:
The interior of the rooms could be a bit more personal. It's nice if some rooms have their own special character. The airco needs some explanation, it think some people may not be able to work it out, even though it is quite simple. The windows opening mechanism didn't work very well (room 518).
4.7
ua  Наталья 2017-09-12 17:22:26 RECOMMENDED
Staff: 4.6/5 Room: 4.3/5 Cleanliness: 4.3/5 Meal: 4.5/5
4.0
ch  Stefan 2017-08-21 10:04:13 RECOMMENDED
Staff: 4.2/5 Room: 4.3/5 Cleanliness: 4.0/5 Meal: 4.5/5
 
Guest review:
Service in the F&B-outlets can be improved (attention, speed and friendliness). Carpet in the room 811 awfully dirty.
4.1
ua  Valerii 2017-08-20 14:06:23 RECOMMENDED
Staff: 4.4/5 Room: 4.7/5 Cleanliness: 3.0/5 Meal: 4.2/5
4.1
de  Stefan 2017-08-20 11:00:16 RECOMMENDED
Staff: 3.6/5 Room: 5.0/5 Cleanliness: 4.7/5 Meal: 4.5/5
5.0
ua  Сергей 2017-08-15 10:28:58 RECOMMENDED
Staff: 5.0/5 Room: 5.3/5 Cleanliness: 5.0/5 Meal: 5.0/5
5.0
ua  Анжелика 2017-08-04 16:21:31 RECOMMENDED
Staff: 5.0/5 Room: 5.3/5 Cleanliness: 5.0/5 Meal: 5.0/5
3.8
cz  Juan 2017-07-29 12:30:34  
Staff: 3.0/5 Room: 4.0/5 Cleanliness: 4.0/5 Meal: 4.2/5
 
Guest review:
Booking offer only Show on system. We lost 550 euro because we must cancel 4 rooms per one night. Very unfair.
5.0
hu  Андрій 2017-07-24 10:33:42 RECOMMENDED
Staff: 5.0/5 Room: 5.3/5 Cleanliness: 5.0/5 Meal: 5.0/5
5.0
ua  Олег 2017-04-26 19:48:10 RECOMMENDED
Staff: 5.0/5 Room: 5.3/5 Cleanliness: 5.0/5 Meal: 5.0/5
4.4
fi  Vadym 2017-04-01 08:39:04 RECOMMENDED
Staff: 4.2/5 Room: 4.0/5 Cleanliness: 4.0/5 Meal: 4.0/5
4.9
ua  Юлія 2017-03-15 10:19:51 RECOMMENDED
Staff: 4.8/5 Room: 5.0/5 Cleanliness: 4.7/5 Meal: 4.8/5
4.3
ua  Наталия 2017-03-14 17:44:03 RECOMMENDED
Staff: 4.6/5 Room: 4.3/5 Cleanliness: 4.0/5 Meal: 4.0/5
 
Guest review:
В номере прохладно,в санузле не хватает крючков и тесновато.Дорогой минибар.
4.3
ua  Вячеслав 2017-03-04 08:37:31 RECOMMENDED
Staff: 4.4/5 Room: 4.3/5 Cleanliness: 4.0/5 Meal: 4.2/5
5.0
lt  Mindaugas 2017-02-20 14:59:01 RECOMMENDED
Staff: 5.0/5 Room: 5.3/5 Cleanliness: 5.0/5 Meal: 5.0/5
 
Guest review:
Everything was 100 percents excellent, starting from the hotel's staff and comfortable room. Thank you!
4.3
pl  Володимир 2017-02-20 06:29:07 RECOMMENDED
Staff: 4.4/5 Room: 4.7/5 Cleanliness: 4.3/5 Meal: 4.5/5
4.4
ua  Володимир 2017-02-16 10:18:30 RECOMMENDED
Staff: 4.4/5 Room: 4.7/5 Cleanliness: 4.7/5 Meal: 4.5/5
4.8
ua  Руслан 2017-02-14 07:36:02 RECOMMENDED
Staff: 4.8/5 Room: 4.7/5 Cleanliness: 4.7/5 Meal: 4.7/5
3.9
ro  ST 2017-01-16 14:39:01 RECOMMENDED
Staff: 4.0/5 Room: 4.3/5 Cleanliness: 4.0/5 Meal: 3.8/5
 
Guest review:
I was denied a menu and room service for in-room dinner by reception, though I stayed at a Premier room for 7 nights. Reason told, was that I was a guest for the tangofestival. Though I have noticed room service for neighboring rooms, several times. And for all I know, the whole hotel was exclusively booked for participants to the festival. Please, be more clear in communication, next time.
4.5
ua  Андрій 2017-01-16 10:57:40 RECOMMENDED
Staff: 4.8/5 Room: 4.5/5 Cleanliness: 4.0/5 Meal: 4.3/5
 
Guest review:
Номер 721, відрегулюйте замок будь ласка, для закривання були вимушені грюкати дверима. Були з дитиною, це її будило.
3.6
lv  Alina 2017-01-10 21:14:45 RECOMMENDED
Staff: 4.0/5 Room: 4.3/5 Cleanliness: 3.7/5 Meal: 3.2/5
 
Guest review:
Заменить окна в номерах (на пластиковые окна не пропускающие воздух). Улучшить отопление зимой (в том числе ресторана).
5.0
il  Michael 2017-01-10 12:40:40 RECOMMENDED
Staff: 5.0/5 Room: 5.5/5 Cleanliness: 5.0/5 Meal: 5.0/5
 
Guest review:
В номере плохо работает телефон на междугородние/международные звонки. Была бы очень удобна возможность заказать трансфер из аэропорта при бронировании.